About Us

Unicorn Health Bridge Consulting Ltd.

At Unicorn Health Bridge   Consulting, we are committed to providing our clients with exceptional service. As providing this service involves the   collection, use and disclosure of some personal information about our clients   and their data, protecting their personal information is one of our highest   priorities.

While we have always   respected our clients privacy and safeguarded their personal information, we   have strengthened our commitment to protecting personal information as a   result of British Columbia’s Personal   Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground   rules for how B.C. businesses and not-for-profit organizations may collect,   use and disclose personal information.

We will inform our clients   of why and how we collect, use and disclose their personal information,   obtain their consent where required, and only handle their personal   information in a manner that a reasonable person would consider appropriate   in the circumstances.

This Personal   Information Protection Policy, in compliance with PIPA, outlines the   principles and practices we will follow in protecting clients’ personal   information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’   personal information and allowing our clients to request access to, and   correction of, their personal information.

 

Personal Information –means information about an   identifiable individual. Personal information does not include   contact information (described below).

Contact information – means information that would enable   an individual to be contacted at a place of business and includes name,   position name or title, business telephone number, business address, business   email or business fax number. Contact   information is not covered by this policy or PIPA.

 

Privacy Officer – means the individual designated   responsibility for ensuring that Unicorn Health Bridge consulting complies   with this policy and PIPA. 

1.1  Unless the   purposes for collecting personal information are obvious and the client voluntarily   provides his or her personal information for those purposes, we will   communicate the purposes for which personal information is being collected,   either orally or in writing, before or at the time of collection. 

1.2  We will only   collect clients information that is necessary to fulfill the following   purposes: 

    · To   verify identity;

    · To   verify creditworthiness;

    · To   identify client preferences;

    · To   deliver requested products and services

    · To   guarantee a travel or hotel reservation;

    · To   enroll the client in a program;

    · To   ensure a high standard of service to our [clients, customers, members]; 

    · To   meet regulatory requirements; 

Policy 2 – Consent

2.1  We will obtain client consent to collect, use or disclose personal   information (except where, as noted below, we are authorized to do so without   consent). 

2.2  Consent can be provided orally,   in writing, electronically or through an authorized representative or it   can be implied where the purpose for collecting using or disclosing the   personal information would be considered obvious and the client voluntarily   provides personal information for that purpose. 

2.3  Consent may also be implied where a client is given notice and a   reasonable opportunity to opt-out of his or her personal information being   used for the marketing of new services or products and the client does not   opt-out. 

2.4  Subject to certain exceptions (e.g., the personal information is   necessary to provide the service or product, or the withdrawal of consent   would frustrate the performance of a legal obligation), clients can withhold   or withdraw their consent for Unicorn Health Bridge Consulting to use their   personal information in certain ways. A clients’ decision to withhold or withdraw their consent to certain   uses of personal information may restrict our ability to provide a particular   service or product. If so, we will   explain the situation to assist the client in making the decision. 

2.5  We may collect, use or disclose personal information without the client’s   knowledge or consent in the following limited circumstances: 

    · When   the collection, use or disclosure of personal information is permitted or   required by law;

    · In   an emergency that threatens an individual's life, health, or personal   security;

    ·  When   the personal information is available from a public source (e.g., a telephone   directory);

    · When   we require legal advice from a lawyer;

    · For   the purposes of collecting a debt;

    · To   protect ourselves from fraud;

    · To   investigate an anticipated breach of an agreement or a contravention of law 

Policy 3   – Using and Disclosing Personal Information

3.1  We will only use or disclose client personal information where   necessary to fulfill the purposes identified at the time of collection [or for a purpose reasonably related to   those purposes such as: 

    · To   conduct client surveys in order to enhance the provision of our services;

    · To   contact our clients directly about products and services that may be of   interest

3.2   We will not use   or disclose client personal information for any additional purpose unless we   obtain consent to do so. 

3.3  We will not   sell client lists or personal information to other parties.

Policy 4 – Retaining Personal   Information

4.1   If we use client   personal information to make a decision that directly affects the client we   will retain that personal information for at least one year so that the client    has a reasonable opportunity to   request access to it. 

4.2   Subject to   policy 4.1, we will retain client  personal information only as long as   necessary to fulfill the identified purposes or a legal or business purpose. 

Policy 5 – Ensuring Accuracy of   Personal Information

5.1   We will make   reasonable efforts to ensure that client personal information is accurate and   complete where it may be used to make a decision about the client or   disclosed to another organization. 

5.2   Clients may   request correction to their personal information in order to ensure its   accuracy and completeness. A request   to correct personal information must be made in writing to the privacy officer   and provide sufficient detail to identify the personal information and the   correction being sought. 

5.3  If the personal   information is demonstrated to be inaccurate or incomplete, we will correct   the information as required and send the corrected information to any   organization to which we disclosed the personal information in the previous   year. If the correction is not made,   we will note the clients’ correction request in the file. 

Policy 6 – Securing Personal   Information

6.1  We are committed   to ensuring the security of client personal information in order to protect   it from unauthorized access, collection, use, disclosure, copying,   modification or disposal or similar risks. 

6.2  The following   security measures will be followed to ensure that client personal information   is appropriately protected: 

the use of locked filing cabinets;   physically securing offices where personal information is held; the use of   user IDs, passwords, encryption, firewalls; restricting employee access to   personal information as appropriate (i.e., only those that need to know will   have access

6.3  We will use  appropriate security measures when destroying client’s personal information  such as  shredding documents, deleting   electronically stored information.

6.4  We will   continually review and update our security policies and controls as   technology changes to ensure ongoing personal information security. 

Policy 7 – Providing Clients Access to   Personal Information

7.1  Clients have a right to access their   personal information, subject to limited exceptions. 

7.2  A request to   access personal information must be made in writing and provide sufficient   detail to identify the personal information being sought.

7.3  Upon request,   we will also tell clients how we use their personal information and to whom   it has been disclosed if applicable. 

7.4  We will make  the requested information available within 30 business days, or provide  written notice of an extension where additional time is required to fulfill  the request. 

7.5  A minimal fee  may be charged for providing access to personal information. Where a fee may apply, we will inform the client  of the cost and request further direction from the client on whether or not   we should proceed with the request. 

7.6  If a request is  refused in full or in part, we will notify the client in writing, providing   the reasons for refusal and the recourse available to the client. 

Policy 8 – Questions and   Complaints: The Role of the Privacy   Officer or designated individual

8.1  The Privacy   Officer is responsible for ensuring Unicorn Health Bridge Consulting’s   compliance with this policy and the Personal   Information Protection Act. 

8.2  Clients should direct any complaints, concerns or questions regarding Unicorn Health Bridge   Consulting’s compliance in writing to the Privacy Officer. If the Privacy   Officer is unable to resolve the concern, the client may also write to the   Information and Privacy Commissioner of British Columbia. 

Contact information for Unicorn   Health Bridge Consulting’s Privacy Officer:

privacy@unicornhealthbridge.com